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It’s a familiar story for many business owners, what begins as a straightforward disagreement slowly snowballs into a legal dispute.
What Rights Does a Consumer Have?
If your business is in a dispute with a consumer, or you’re a small business that feels like you’re in a dispute with a much larger party, it's important to understand how the Australian Consumer Law (ACL) applies.
All consumers have a right to fair treatment, transparency, and remedies under guarantees relating to products and services. These protections often extend to small businesses too, particularly those with fewer than 100 employees or under $10 million in annual turnover.
In disputes, consumers and qualifying small businesses can access bodies like consumer affairs tribunals or mediation schemes through Fair Trading offices, all without needing to jump straight into costly litigation.
For business owners, understanding these rights is key to avoiding breaches and finding quicker, more affordable resolution pathways.
Going to court is no longer the default, nor should it be. In fact, most commercial disputes never reach a final hearing. Here are a few common and increasingly preferred ways to resolve issues:
As of 2025, commercial law fees across Australia are heavily influenced by factors such as court filing costs, various legal service pricing models, and ever-evolving regulatory changes.
For instance, effective 1st July 2025, court filing fees have been adjusted to reflect recent changes in the Consumer Price Index. Notable updates include:
Moreover, law firms are increasingly adopting alternative pricing models to provide transparency and predictability. To illustrate:
So, how can you keep legal fees under control, that is, without compromising your legal position?
1. First, always ask for a fee estimate upfront. This gives you a ballpark figure and allows for budgeting.
2. Next, use fixed-fee services wherever possible. It’s great for initial advice.
3. Third, strive towards limiting the scope. Keep instructions focused and avoid unnecessary back-and-forth.
4. Fourth, do some of the groundwork yourself. Providing well-organised evidence or relevant background information can reduce hours spent by your lawyer.
5. Last but not least, know when to settle. The longer a matter drags, the more expensive it gets. Consider your end goal and what outcome you’re prepared to accept.
Melbourne-based, we comprise a team of legal cost professionals with years of experience in assisting individuals and businesses navigate unfair or excessive legal fees. Our support services include:
Reach out to Law in Check to help you out of your next legal challenge.
Should you require any help with understanding or challenging your legal fees,
call Law in Check on 1800 529 462 or send us an email at info@lawincheck.com.au.
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